Terms & Conditions

Terms & Conditions

Certification of Legal Age:

By placing an order with RAZ Vape Direct, you certify that you are of legal age to purchase our products, which is at least 21 years old. By agreeing to these Terms & Conditions, you consent to the use of valid identification or photographs to verify your age and identity.

Overview

This website is operated by AFROGHINI, LLC. Throughout this site, the terms “we,” “us,” and “our” refer to AFROGHINI, LLC, operating as RAZ Vape Direct. All tools, resources, information, and services available on this site are provided by AFROGHINI, LLC. Your use of this website is governed by the terms, conditions, policies, and notices outlined herein.

By accessing our site and/or making purchases, you agree to these Terms & Conditions. These terms apply to all users, including browsers, merchants, customers, vendors, and content creators.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any portion of this site, you signify your acceptance of these terms. If you disagree with any of these terms, you are prohibited from using our services or this website.

These Terms & Conditions also apply to any new features or tools added to the website. You can always review the most current version of the terms on this page. We reserve the right to update, change, or replace these terms by posting revisions to our website. It is your responsibility to periodically review this page for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on BigCommerce, which provides the e-commerce platform enabling us to sell our products and services.

Section 1: Terms of the RAZ Vape Direct Store

By using this site, you confirm that you are of legal age in your jurisdiction or have obtained parental or guardian consent to use this site on behalf of any minor dependents.

You agree not to use our products for any illegal purposes or to violate any local laws, including copyright laws. Transmitting worms, viruses, or any other destructive code is strictly prohibited and may result in termination of services.

Section 2: Online Orders

Loss or Theft of Packages:

Once your local postal carrier confirms delivery, packages may be left on your porch or doorstep at their discretion. RAZ Vape Direct is not liable for any packages that are lost, stolen, or damaged after delivery confirmation is obtained.

Incorrect Addresses:

If a package is returned to us by the final mile carrier due to an incorrect, incomplete, unclaimed, or undeliverable address, please notify us. Once we receive the package, our returns team will process it, and a full refund will be issued for your order.

Section 3: General Conditions

We reserve the right to refuse service to anyone for any reason at any time at our sole discretion.

Please note that your data, including payment information, may be transmitted unencrypted across various networks and may be modified to meet technical requirements of those networks or devices. However, all credit card information is encrypted during transfer across networks.

You agree not to reproduce, duplicate, sell, exploit, or misuse any portion of the service, its use, or access to the service, including communication tools provided on the site, without our express written permission.

Headings included in this agreement are for convenience only and will not affect the interpretation of these Terms.

Section 4: Accuracy, Completeness, and Timeliness of Information

RAZ Vape Direct makes no guarantees regarding the accuracy, completeness, or timeliness of the information presented on this website. We are not responsible for any issues that may arise due to incomplete, outdated, or inaccurate information on our site.

The content provided on this website is for general informational purposes only and should not be relied upon as the sole basis for making decisions. It is your responsibility to verify the information using more accurate, complete, and timely sources if necessary. By using this website, you accept full responsibility for any risks associated with relying on its content.

Historical information available on the site is provided for reference purposes only and may not reflect the most current data. While we reserve the right to update or modify the content at any time, we are under no obligation to do so. It is your responsibility to remain informed of any changes or updates made to the website.

Section 5: Fees and Service Modifications

Prices for our products and services are subject to change at any time without prior notice.

We reserve the right to modify or discontinue any service, in whole or in part, without advance notice.

RAZ Vape Direct shall not be held liable to you or any third party for any modifications, price changes, suspension, or discontinuation of the service.

Section 6: Products & Services

Some products or services are exclusively available online through our website and are subject to return or exchange under our return policy. Availability may be limited, and we do not guarantee that items will remain in stock indefinitely.

We strive to accurately display the colors and images of our products on the website. However, we cannot guarantee that the colors will appear exactly as shown on your device’s screen.

We reserve the right to limit the sale of our products or services to certain individuals, regions, or jurisdictions on a case-by-case basis. Additionally, we may impose quantity restrictions on orders at our sole discretion.

Prices, product specifications, and availability are subject to change without notice. We reserve the right to discontinue any product at any time. All offers for products and services on this website are void where prohibited by law.

RAZ Vape Direct does not warrant the quality, reliability, or accuracy of any goods, services, or information obtained through our website. Furthermore, we do not guarantee that any errors in the service will be corrected.

Section 7: Accuracy of Account and Billing Information

We reserve the right to decline or cancel any order for any reason, including orders that appear to be placed by resellers, distributors, or dealers.

We may limit or cancel quantities purchased per person, household, or order. Restrictions may apply to orders placed under the same customer account, credit card, billing address, or shipping address. If an order is changed or canceled, we may attempt to notify you using the email address, phone number, or billing address provided at the time of purchase.

You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions conducted through our website. This includes keeping your credit card information, billing address, and contact details current to ensure smooth processing of transactions and communication.

Please refer to our Returns Policy for additional details.

Section 8: Third-Party Tools

Our website may provide access to third-party tools or applications over which RAZ Vape Direct has no control or responsibility.

These tools are provided on an "as-is" and "as-available" basis without warranties, endorsements, or conditions of any kind. We are not responsible for any issues that arise from your use of optional third-party tools.

You acknowledge that any use of third-party tools made available through the website is entirely at your own risk. It is your responsibility to review and agree to the terms and conditions established by the respective third-party providers.

We may also introduce new tools, features, or services to our website in the future. Such additions will be subject to these Terms & Conditions.

Section 9: Links to Other Websites

Some goods, services, or content available through RAZ Vape Direct may include materials sourced from third parties.

This website may contain links directing you to external websites that may not have been recently updated or reviewed. RAZ Vape Direct does not assume responsibility for the accuracy, reliability, or legitimacy of any content, products, or services offered by third-party sources. We do not inspect, evaluate, or guarantee the validity of these external websites and disclaim any liability for issues that may arise from their use.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, or content from third-party websites. Before engaging in transactions, we strongly encourage you to carefully review the policies and practices of any third-party providers. Any questions or concerns about third-party products or services should be directed to the respective provider.

Section 10: User Testimonials, Contributions, and Comments

If you submit ideas, suggestions, proposals, plans, or other materials ("comments") at our request—whether via email, mail, online submission, or other methods—you acknowledge that RAZ Vape Direct may use, modify, publish, translate, or distribute your submissions for any purpose without any obligation to you. This includes, but is not limited to, an obligation to maintain confidentiality, provide compensation, or respond to your submission.

We reserve the right to monitor, edit, or remove any content that violates our Terms of Service, infringes upon the intellectual property of others, or is deemed offensive, unlawful, defamatory, harmful, explicit, or inappropriate. However, we are not obligated to take such actions.

When posting comments, you agree not to violate the rights of others, including copyrights, trademarks, privacy rights, or other proprietary rights. You also guarantee that your comments will not include defamatory, abusive, illegal, or harmful content, including malware or other destructive material. Misrepresentation, such as using a false email address, impersonating another individual, or providing misleading information, is strictly prohibited.

You are solely responsible for the accuracy and legality of your comments. RAZ Vape Direct accepts no liability for comments made by you or any third party.

Section 11: Marketing via SMS

By agreeing to these terms, you expressly consent to receive both marketing and non-marketing SMS messages from RAZ Vape Direct. These messages may be sent using an auto-dialer to the mobile number(s) you provide.

You may opt out of marketing SMS messages at any time by replying STOP to any message or contacting us directly at support@razvapedirect.com. For assistance, you can also use our contact form or email us. Your consent to receive SMS messages is not a condition for purchasing products or services from RAZ Vape Direct. Standard messaging and data rates may apply.

Section 12: Personal Information

The collection and use of your personal information are governed by our Privacy Policy. Please review our policy to understand how your data is handled.

Section 13: Addressing Inaccuracies, Mistakes, and Omissions

Occasionally, there may be typographical errors, inaccuracies, or omissions in the information available on our website or within the Service. This may include details about pricing, promotions, product descriptions, availability, shipping costs, or transit times.

RAZ Vape Direct reserves the right to correct any errors, inaccuracies, or omissions, as well as update or cancel orders affected by such errors, without prior notice—even after an order has been placed.

We are not obligated to update, amend, or clarify information on the website or within the Service unless required by law. No specific update or refresh date provided on the site should be interpreted to mean that all information has been modified or updated.

Section 14: Prohibited Applications

The use of the RAZ Vape Direct website or its content for any of the following purposes is strictly prohibited:

  1. Engaging in illegal activities or encouraging others to participate in unlawful acts.
  2. Soliciting others to commit illegal actions on your behalf.
  3. Violating any laws or regulations, whether international, federal, state, or local.
  4. Infringing upon intellectual property rights, whether ours or those of others.
  5. Harassing, abusing, intimidating, defaming, or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  6. Providing false, inaccurate, or misleading information.
  7. Uploading or transmitting viruses, malicious code, or harmful files that could affect the Service, linked websites, or the Internet.
  8. Collecting or tracking the personal information of others without their consent.
  9. Engaging in spamming, phishing, pretexting, crawling, scraping, or other malicious activities.
  10. Using the Service for obscene, immoral, or unlawful purposes.
  11. Tampering with or bypassing the security measures of the Service, its connected websites, or the Internet.

Violating these terms may result in immediate termination of your access to the Service and any associated websites.

Section 15: Exclusion of Warranties and Limitation of Liability

RAZ Vape Direct makes no guarantees regarding the reliability, timeliness, security, or error-free nature of the Service.

The accuracy or dependability of the results obtained from using the Service is also not guaranteed.

You agree that the Service may be suspended or terminated at any time without notice, at our discretion.

The Service, and all products and services available through it, are provided "as is" and "as available," without any implied warranties or conditions, including merchantability, fitness for a specific purpose, durability, or non-infringement.

RAZ Vape Direct and its affiliates are not liable for any damages, including but not limited to lost profits, lost data, lost savings, replacement costs, or any other incidental or consequential damages. This applies regardless of the nature of the claim, whether based on negligence, breach of contract, or otherwise.

If certain jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, our liability will be limited to the maximum extent permitted by law.

Section 16: Indemnification

You agree to indemnify, defend, and hold harmless RAZ Vape Direct, its affiliates, and their respective employees, agents, and contractors from any claims, demands, or damages, including attorney’s fees, arising from your breach of these Terms of Service or any associated documents.

Section 17: Severability

If any provision of these Terms of Service is deemed unlawful, void, or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.

Any unenforceable clause will be severed without affecting the overall enforceability or legality of the remaining provisions.

Section 18: Termination

The obligations and liabilities of both parties incurred prior to termination will survive the termination of this agreement.

These Terms of Service remain valid unless terminated by either party. You may terminate these terms at any time by notifying us in writing or discontinuing use of the website.

If you violate or we suspect you have violated any provisions of these Terms, we may terminate this agreement immediately without notice and hold you responsible for any outstanding amounts up to the date of termination.

We also reserve the right to deny access to any or all of our services if deemed necessary.

Section 19: Entire Agreement

Failure to enforce any right or provision of these Terms of Service does not constitute a waiver of those rights.

These Terms of Service, along with any other policies or guidelines published on this site or provided to you, constitute the entire agreement between you and RAZ Vape Direct. They supersede any prior agreements or communications, whether oral or written.

No interpretive ambiguities in these Terms of Service shall be construed against the drafting party.

Section 20: Amendments to the Service Terms

The most recent version of the Terms of Service is always accessible on this webpage for your review.

We reserve the right to modify, amend, or replace any part of these Terms of Service at our sole discretion. Changes will be posted on this website, and it is your responsibility to check for updates regularly. By continuing to use our website or access the Service after modifications are made, you agree to accept and be bound by those changes.

Section 21: RAZ Vape Direct Return & Exchange Policy

Please inspect your items upon receipt to ensure their condition. Returns or exchange requests will only be accepted for online purchases with actual defects, and requests must be made within ten (10) days of confirmed delivery. RAZ Vape Direct reserves the right to decline any return or exchange request at its discretion.

Section 22: Determining Warranty Coverage

To determine whether your device qualifies for warranty coverage, we conduct a thorough troubleshooting process. This step ensures that issues are accurately diagnosed, as many claims involve simple problems rather than faulty products. This process also complies with manufacturer and supplier guidelines.

Exclusions:

The following are not covered under warranty:

  • Clearance items
  • Items with minor cosmetic imperfections
  • Issues such as tank leaks, dry hits, or coil shorts
  • Damage caused after purchase, including improper use, exposure to water, or normal wear and tear
  • Use of damaged or inappropriate batteries

What Is Covered:

The warranty applies to:

  • Devices that are Dead on Arrival (DOA) and fail to power on or function
  • Screen malfunctions
  • Chip issues, such as atomizer non-recognition or auto-firing
  • Internal battery defects (where applicable)
  • Manufacturing flaws

Returns & Store Credit:

Sealed items in their original packaging may be returned for store credit within 30 days of purchase.

For some warranty claims, we may request photos or videos showing the defect to process replacements.

Exchanges:

Eligible items can be exchanged for:

  • A sealed item of the same SKU (if available)
  • An item of equivalent value
  • Store credit

Troubleshooting Process:

This process may take up to 30 minutes. Please ensure you have adequate time available.

Step 1 - Initial Inquiry

  • Was the device functional upon unboxing?
  • When did the issue arise, and can it be replicated?

Step 2 - Visual Examination

  • Is the device exterior damaged, scuffed, or bent?
  • Is the battery door undamaged?
  • Are the battery terminals free of damage or misalignment?
  • Are there signs of fire or water damage?

Section 23: Contact Information

For questions regarding these Terms of Service, please contact us at support@razvapedirect.com.

Disclaimer

NOT FOR SALE TO MINORS | Products sold on this website may contain nicotine, an addictive substance.

CALIFORNIA PROPOSITION 65 WARNING: This product contains nicotine, which is known to the State of California to cause reproductive harm, including birth defects. Products are intended for use by adult smokers only. Purchasers must meet the legal smoking age requirement in their state.

Before using any product, consult a qualified medical professional. Products on this website may contain flavorings, nicotine, vegetable glycerin, and propylene glycol. Consumption of these products may pose health risks.

The Food and Drug Administration has not evaluated any products sold by RAZ Vape Direct. These products are not intended to diagnose, treat, prevent, or cure any disease, nor are they designed to help individuals quit smoking.

KEEP OUT OF REACH OF CHILDREN AND PETS. Use all products at your own risk.

Please carefully review our Terms and Conditions before making any purchases.

By using this website, you agree to all terms outlined herein.